Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partner will then bring the package to you at the earliest possible. In case, they are unable to reach the address provided by you or at a suitable time, they will contact you to resolve the issue.
SHIPPING
Maison Des Parfums LK ships to all major cities in the Island.
We dispatch most orders within 48 hours (excluding Sundays and public holidays)
Maison Des Parfums LK does not levy any shipping & handling charges for orders to be delivered within Colombo city limits.
Yes, Maison Des Parfums LK has a boutique in Colombo 05. ADDRESS: *No: 203, Bauddhaloka mawathe, Colombo 04.
PAYMENT
MAISON DES PARFUMS LK offers you multiple ways to pay securely. These include:
- Debit and Credit Cards
- Net banking
Currently, MAISON DES PARFUMS LK does not accept cash on delivery.
Order & Retunrs
At MAISON DES PARFUMS LK, we understand how much you value your purchases. We are committed to delivering a unique customer experience. If you are still not fully satisfied with your purchase, please refer to our Returns policy. If you have received a product which is “damaged/ defective/ not as described” and you wish to return the product, all you need to do is raise a return request within a period of 48 hours from the date of delivery following the below steps: Step 1: You can raise a replacement request by simply calling our customer care number at +94 741296944 or by mailing us on our customer care email ID “info@maison-parfums.com” Step 2: Provide us with your order ID details and your request to return/ replace/ refund your order. Kindly email an image of the product and the invoice for our reference. Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Following these easy steps will help us ensure that you get a resolution at the earliest. We assure you that all products at MAISON DES PARFUMS LK are checked properly by our efficient Quality Control team before they reach our boutiques or before they are shipped. However, if the product you receive is damaged or defective, we are happy to assist you. Note:- Replacement is subject to availability of the product. If the product is out of stock you will receive a refund of the product amount paid while purchasing. Kindly refer to the next question for exclusions to refunds.
Returns will not be accepted under the following conditions: 1. Product is used. 2. Product is damaged due to misuse/ overuse. 3. Returned without original packaging including, price tags, labels, original packing and free samples or if the original packaging is damaged. 4. Serial Number is tampered. 5. Defective products that are covered under Seller/ Manufacturer’s warranty. 6. If request is initiated after 48 hours of order delivery. 7. Free product provided by MAISON DES PARFUMS LK.
Yes. A sample/ gift with purchase is included as a part of the item order and needs to be returned along with the originally delivered product.
Yes. A return can be created as per product level and if you have ordered multiple products, you can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
In case of a return/ replacement/ refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.
There are certain scenarios where it will be difficult to support returns. The scenarios are as below: 1. If the return request is made after the specified time frame of 48 hours from the date of purchase/ delivery. 2. If the product is disliked by the customer. 3. If there is anything missing from the package like the price tag, accessories, labels, original packing, etc. 4.Product is damaged due to misuse, physical damage done by human error, etc. Refund will be 90% of Order Cost, in case of customer don’t want suitable and available replacement of product In express-orders only 90% refund will be given, If the delivery address is out-side the service area Note:- Replacement is subject to availability of the product. If the product is out of stock you will receive a refund of the product amount paid while purchasing.